csThe most significant aspect of this survey which the Leader article does not focus on, is the discrepancy between resident evaluation of the importance of a service and the perceived ‘results’. Differentials of well over 20 signal a new low point in Glen Eira. For example: residents believe that ‘consultation’ is vital, giving it a ‘rating’ of 75 for ‘importance’. Their judgement on performance is 51! What should also be highlighted is that the differential between importance and performance has been growing steadily over the past few years – yet council has failed to address this decline. No amount of spin can disguise this fact!

Here is one page from the survey –

Pages from Community-Satisfaction-Survey-2016

PS – BY WAY OF COMPARISON, HERE ARE THE RESULTS FROM THE 2014 SURVEY. PLEASE NOTE THE INCREASE IN THE DIFFERENTIALS BETWEEN IMPORTANCE AND PERFORMANCE

Pages from Community_Satisfaction_Survey_Report_2014

PPS – Not all councils have thus far published the results of their surveys. However, we’ve taken the opportunity to highlight some of these results as a further comparison with Glen Eira. For starters, Stonnington and Greater Dandenong DID NOT HAVE ANY SERVICES WITH A GREATER DIFFERENTIAL OF 10 POINTS.  The screen dumps (below) from Whitehorse and Boroondara reveal that their residents’ angst is nowhere near those from Glen Eira’s population and the number of services with a discrepancy of 10 or more points is also well below the number to be found in Glen Eira.

whitehorse

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