One of the stated strategic objectives of the latest Community Plan promises residents that Council will Provide you with regular and transparent reports on key outcomes and on our performance.

If this is truly the objective, then why is the latest State Government Community Satisfaction Survey results buried deep on council’s website and no officer reports extolling the virtues of this council have made it onto the agenda for the past two years – in stark contrast to what was previous practice?

The answer of course is that Glen Eira is on a continuous downward spiral when it comes to residents’ perceptions of performance. The dissatisfaction with those old perennials of planning, traffic, consultation have never reached such a low ebb. Many of the results listed are below both the Metropolitan average as well as the State average for all councils.

The most important indicator in our view is the differential score between ‘importance’ and ‘performance’. In other words, how important residents regard a particular aspect of council’s work compared to the actual performance of that work. Glen Eira has never had a differential of over 30 points as this year’s survey reveals. Year after year these areas have been highlighted by responses as basically failing resident expectations. That this is still the case, and worsening, says much about how council is addressing residents’ concerns.

Below are some screen dumps of the ‘lowlights’ –

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